Return & Refund Policy

 

At Incensect, we are committed to providing quality products and ensuring customer satisfaction.

 

Returns

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on any items once they have been delivered.

 

Damaged or Defective Items

If your order arrives damaged or defective, you may be eligible for a refund. To request a refund, please contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect
• Photos of the product packaging, if applicable

 

Refund Approval

Once we review your claim, we will notify you of the outcome. If your refund request is approved, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

 

Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind
• Incorrect orders placed by the customer
• Normal wear and tear
• Damage caused by misuse, improper handling, or failure to follow product instructions
• Requests submitted more than 7 days after delivery

 

Contact Us

For refund requests or questions regarding your order, please contact us at incensectco@gmail.com  and include your order number for faster assistance.

By placing an order with Incensect, you acknowledge and agree to this Return & Refund Policy.